PRIVACY POLICY
Last updated: May 23, 2025
This Privacy and Cookie Policy informs you about how Le Pleasant Hotel & Café uses and protects the information you provide when using the website accessible at https://lepleasant.com.
This policy applies only to the use of the website and the information collected on our booking platform (Clock).
Information Collection
We collect personal information such as names, addresses, telephone numbers, email addresses, and car models when you book and check in to the hotel. This data is used for identification and communication purposes.
This information collected by Le Pleasant Hotel & Café is processed in accordance with the « loi sur la gouvernance des renseignements personnels ».
Use of Information
The information collected is used to process reservations, personalize services, and improve the customer experience. We do not share your information with third parties without your consent, unless required by law.
Cookies, Google Analytics, and similar technologies
We use cookies to improve navigation on our website and personalize the user experience. This data is not used to personally identify visitors.
The Pleasant Hotel & Café also uses Google Analytics, which collects information about your browsing activity. This information is stored in the United States.
Data security and retention
We have security measures in place to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to data is limited to employees who require this information for professional purposes and is equipped with security devices (automatic locking, passwords, two-factor authentication, etc.).
Your personal data is retained by The Pleasant Hotel & Café only for the time necessary to fulfill the purposes for which it was collected.
Third Parties
The Pleasant Hotel & Café is not responsible for data collected on our website by third parties (such as Google Analytics, booking platforms, etc.) and has no control over the location of the data they collect.
Consent
By using our services, you consent to the collection and use of your information in accordance with this privacy policy.
Rights of the persons concerned
You have the right to access, rectify, delete, or object to the processing of your personal data. However, due to the Pleasant Hotel & Café's obligation to ensure the security and confidentiality of personal data processing, please be advised that your request will be processed only upon proof of your identity.
To exercise these rights, you must send your request to the person in charge of the Pleasant Hotel & Café:
Samuel Lemay
President
This privacy policy may be updated periodically.