FAQ

We look forward to welcoming you from 4 p.m. If you would like to arrive earlier, please contact us at info@lepleasant.com or 450-538-6188. We will do our best to accommodate you.

We invite you to vacate your room before 11 a.m. so we can prepare it for our next guests. If you'd like to extend your relaxation, our team will be happy to store your luggage.

During peak season, our team is available from 8 a.m. to 7 p.m., every day. During low season, our hours may be reduced and the reception may be closed on Mondays and Tuesdays.

Absolutely. We offer free on-site parking, with 10 spaces reserved for our guests. Additional parking is available on Pleasant Street in the summer and in the Parc des Braves parking lot at all times.

We're proud to offer two charging stations: one for Tesla and one for universal use. Travel with peace of mind and an eco-friendly approach!

Of course. Enjoy free high-speed Wi-Fi throughout the hotel to stay connected while you relax.

Your comfort is our priority. We provide high-quality products. We offer hypoallergenic pillows and blankets. For those who prefer feather pillows, feather pillows are available upon request.

We understand the importance of your equipment. A secure storage area is available for your bicycles (ask for the key at reception). A dedicated storage area is available for skis and snowboards. For everyone's comfort, we ask that you do not bring this equipment up to your room (fees may apply).

We regret that our charming Victorian-style building is not wheelchair accessible. All our rooms are accessible by stairs only.

 Cancellation Policy:  

Short stay (2 nights or less) and reservation of 2 rooms or less : 

In the event of cancellation less than 48 hours before the arrival date, a fee equivalent to the first night of the room(s) will be applied (plus taxes).

Long stay (3 nights and more) and reservation of 3 rooms or more : 

For cancellation made between 5 days and 48 hours before the arrival date, a fee of 50% of the total amount will be charged.

In the event of a cancellation less than 48 hours from the arrival date, the full amount will be due. 

Modification of stay :

In the event of a modification, we will do our utmost to accommodate your request, if authorized.

No modification allowed within 48 hours of the arrival day.

After two modifications, the stay cannot be canceled or modified.  

In case of no-show the full amount will be charged. 

No refunds will be issued for early departure.

Our rate are dynamic and may vary based o the season, demand, local events and availability. The rate shown at the time of booking is the current rate for that specific period.

Our 2 junior suites with a king bed can be configured as two single beds. Please contact us in advance for this option (additional fees apply).

In addition, some other rooms feature a comfortable daybed that can be used as an extra bed (please let us know in advance if you're interested in this option).

We are happy to accommodate groups, subject to certain conditions. If you are planning a stay for three or more rooms, contact us so we can customize your experience. info@lepleasant.com, 450-538-6188

For our signature stays with the Balnea, spa et séjour nature, we handle all the coordination. The Balnea team will contact you directly to schedule your admissions and treatments, ensuring a tailor-made experience.

The Pleasant is ideally located for a relaxing getaway. According to Google Maps, we are approximately:

To complete your stay, the Balnea, spa et séjour nature is only 26.5 km away (approximately 29 minutes) and Mont Sutton is 4 km away (approximately 5 minutes).

Although we love animals, we unfortunately cannot accommodate them in order to guarantee the comfort of all our guests.